Effective Date: November 22, 2024
Welcome to Echo Point Marketing and Consulting. Your privacy is important to us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or engage with our services. By using our website, you agree to the terms of this Privacy Policy.
1. Who We Are
We are Echo Point Marketing and Consulting, a marketing and business consulting firm dedicated to providing tailored solutions to our clients. Our website address is www.echopointmarketing.ca. You can contact us at:
- Email: info@echopointmarketing.ca
- Phone: 778 319 9452
- Address: Vancouver BC
2. What Personal Data We Collect and Why
We collect various types of data to provide and improve our services:
Personal Data:
- Name, email address, phone number, and other contact details when you fill out forms, subscribe to newsletters, or contact us.
- Transactional data, such as payment details for services purchased.
Technical Data:
- Cookies, IP addresses, and browsing behavior to improve website functionality and user experience.
Why We Collect Data:
- To deliver services, respond to inquiries, and improve user experience.
- To process transactions and provide support.
- To analyze website performance and marketing campaigns.
3. Comments
When visitors leave comments, we collect the data shown in the comment form, along with the visitor’s IP address and browser user agent string to help detect spam.
4. Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS), as visitors to the website can download and extract location data from images.
5. Contact Forms
If you submit a form via our website, we collect the information provided, including your name, email, and message. This data is retained for customer service purposes but is not used for marketing unless explicitly agreed upon.
6. Cookies
We use cookies to:
- Enhance your browsing experience.
- Track website analytics.
- Remember user preferences.
You can control or disable cookies through your browser settings. However, doing so may impact certain features of our website.
7. Analytics
We use analytics tools to understand user behavior and improve our website. These tools may collect anonymous data, such as browser type, pages visited, and time spent on the site. Users can opt out of analytics tracking by visiting the analytics provider’s opt-out page.
8. Who We Share Your Data With
We may share data with:
- Service Providers: To process payments, manage our website, or deliver services.
- Analytics Providers: To track website usage and performance.
We do not sell or rent your data to third parties.
9. How Long We Retain Your Data
- Contact form submissions: Retained for 6 months.
- Analytics data: Retained for 1 year.
- Customer records: Retained for 10 years for legal and tax purposes.
10. Your Rights
You have the right to:
- Access the data we hold about you.
- Request corrections or deletions of your data.
- Opt out of marketing communications.
- File a complaint regarding data use or privacy concerns.
To exercise these rights, contact us at [Insert Email Address].
11. Where Your Data Is Sent
Data may be stored and processed outside your country, including the European Union. We ensure that appropriate safeguards are in place to protect your data.
12. How We Protect Your Data
We use industry-standard measures to safeguard your data, including:
- Encryption protocols.
- Secure server technology.
- Regular staff training on data privacy.
13. Data Breach Procedures
In the event of a data breach, we have procedures in place to:
- Notify affected users promptly.
- Report the breach to relevant authorities.
- Implement measures to prevent future breaches.
14. Third-Party Data
We may receive data from third-party sources, such as advertising networks or analytics providers. This data is used to improve our services and provide personalized experiences.
15. Automated Decision-Making
We do not use automated decision-making processes that have a significant legal or personal impact on users.
16. Industry Regulatory Disclosure
We comply with all relevant privacy regulations and industry standards, ensuring that your data is handled responsibly.
Contact Information
For privacy-specific concerns or questions, contact us at:
- Email: info@echopointmarketing.ca
- Phone: 778 319 9452
- Address: Vancouver, BC
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with the updated effective date. Continued use of our website signifies your acceptance of these changes.